Order & Payment
Will I receive an order confirmation?
As soon as you have placed an order, you will receive a confirmation email shortly. Please also check your spam or junk folder. If you have not received an order confirmation, please contact our customer service team by email at kontakt@homeoftallow.com.
Can I still change or cancel my order after it has been placed?
As soon as an order has been placed, we begin processing it immediately. If you would like to make any changes, please contact us as soon as possible. While we cannot guarantee that changes will be possible, we will do our best to help you.
Why was my payment declined?
Payment errors can occur due to incorrect information, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Shipping & Delivery
How long is the delivery time for my order?
Orders are generally processed within 1–2 business days before being shipped.
After shipping, the estimated delivery time is:
Standard delivery: 3–5 business days
Depending on the shipping method selected, you can expect your order to be delivered within the following timeframes:
Standard shipping: 4–7 business days (including processing and shipping time)
Detailed information about shipping can be found in our Shipping Terms.
How much are the shipping costs?
Shipping costs are based on the rates set out in our shipping terms.
Our shipping rates are as follows:
Standard shipping: Orders from CHF 0.01 to CHF 39.99 = CHF 4.90
Standard shipping: Orders from CHF 40.00 = Free
The applicable shipping costs will be displayed at checkout before you complete your purchase. Detailed information about shipping can be found in our shipping terms.
Can I track my order?
Yes! As soon as the item has been shipped, you will receive a tracking number by email, which allows you to track your orders.
What should I do if my order hasn't arrived?
If your order is delayed or does not arrive within the estimated timeframe, please contact our support team at kontakt@homeoftallow.com – we are happy to help.
Returns & Refunds
What is your return policy?
We offer a 14-day return policy. If you are not satisfied with your purchase, the items can be returned within 14 days of delivery.
What should I do if I receive a damaged product?
If you receive a damaged or defective item, please contact us immediately at kontakt@homeoftallow.com and send us details as well as photos of the problem. We will do our best to provide a prompt solution.
When will I receive my refund?
Once we have received and inspected your return, we will send you an email to confirm receipt of the item. We will also inform you whether your refund has been approved or denied. If approved, the refund will be processed, and the amount will automatically be credited to your original payment method within 10 business days.
Account & Customer Service
Do I need an account to place an order?
No, you can check out as a guest.
How can I contact customer service?
You can reach our support team by email at kontakt@homeoftallow.com or via the contact form on our website. We strive to respond within 24 hours.